Reference

How 2229 Handles Your Personal Information

Your account data — including your name, contact details, and payment records from bKash, Nagad, or Rocket — is handled with care and kept only for the purposes described in this policy.

Account data protectedbKash, Nagad, Rocket records coveredYour rights explainedContact us to request changes
2229 How 2229 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to request your data, correct a record, or ask how your information is used, our support team handles privacy queries directly. You can reach us through live chat on the 2229 site, by email, or through the in-app help section on mobile. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request when it comes in.

Live Chat Open the chat widget on any 2229 page. Available for account and privacy queries including data access and correction requests.
Email Support Send your privacy request by email with your registered phone number or account ID so we can locate your records quickly.
In-App Help On mobile, tap the help icon in your account menu to submit a privacy or data query directly from the 2229 app or browser session.
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

We apply standard security measures to your account data, including encrypted connections for all login and payment activity. Your bKash, Nagad, and Rocket transaction details are stored in access-controlled systems and are not visible to staff outside of verified support and compliance functions. Cookie preferences can be managed through your browser settings at any time.

Encrypted Connections

All data sent between your device and 2229 — including login, wallet top-ups via bKash or Nagad, and account changes — travels over an encrypted connection.

Cookie Controls

We use session cookies to keep you logged in across pages. You can clear or block cookies through your browser settings; this may affect how your session behaves on return visits.

Data Retention

We keep your account data while your account is open and for a defined period after closure. You can ask us what we hold and request deletion where local law permits.

Access Requests

To see, correct, or remove your personal data, contact support with your registered number. We verify your identity before processing any data change or deletion request.

Common Questions About Your Data

These are the questions we hear most often about how 2229 handles personal information. If your question is not covered here, reach out through live chat or email.

We collect your name, phone number, email address, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data to keep your account secure.

We do not sell your data. We may share it with payment processors like bKash or Nagad to complete transactions, and with service providers who help us operate the platform under strict data agreements.

Your data is kept while your account is active and for a period after closure as required by applicable law. The exact retention period depends on the type of data and your eligible region.

Yes. Contact our support team via live chat or email with your registered phone number. We will verify your identity and provide the information we hold within a reasonable timeframe.

Send a deletion request through live chat or email. We will review it against our legal retention obligations and confirm what can be removed. Availability depends on your local law and eligible region.

We use session cookies so your login persists across pages on the same device. You can block or clear cookies in your browser settings, though this may affect how your session works on return visits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.