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What You Agree to When You Use 2229

Your access to 2229 and its services is subject to the legal terms set out here. Availability depends on your local law and eligible regions — read these terms before you open an account or make any deposit via bKash, Nagad, or Rocket.

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2229 What You Agree to When You Use 2229
HOW WE HANDLE DATA

Account Security and Your Data Rights

We hold your account data only as long as it is needed for the purpose it was collected — identity verification, transaction records, and account security. You can request a copy of the data we hold on you, ask us to correct inaccurate details, or request deletion where local law and our retention obligations allow it. All requests go through the support channels above.

Data Retention

We keep transaction and identity records for the period required by our operating obligations. Once that period ends, data is deleted or anonymised in line with our retention schedule.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Cookies and Tracking

We use cookies to keep your session active and to remember your lobby preferences across devices. You can manage cookie settings in your browser, though some features may not work without them.

Requesting Changes

To update your registered mobile number, correct your name, or request account data, send a verified request through live chat or email with your account reference and a valid ID.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a change to your account data, or need to raise a compliance concern, our support team handles those requests directly. You can reach us through live chat, email, or the in-app help channel — whichever is easiest from your phone. We will confirm receipt and let you know the next step.

Live Chat Open the chat icon in the lobby or on the account page. Available during support hours for account, payment, and legal term queries.
Email Support Send your query with your account reference to our support address. We respond to legal and account queries in the order they arrive.
In-App Help Tap the help section inside your account on mobile. Covers account access, payment disputes, and requests to update your personal details.

Common Questions About Our Legal Terms

These are the questions we hear most often about account conditions, data rights, and how our terms apply to payments made through local wallets.

Yes. All deposits made through bKash, Nagad, or Rocket are covered by these terms alongside each provider's own conditions. Keep your transaction reference for any query you raise with support.

Access depends on your local law and eligible region. If your region restricts use of the platform, your account may be limited or closed. Check local regulations before you open an account.

Contact support via live chat or email with your account reference. We will confirm what data we hold and send it to you within a reasonable timeframe, subject to identity verification.

You can request deletion where our retention obligations and local law allow it. Some transaction and identity records must be kept for a set period regardless of your request.

Contact support immediately through live chat or the in-app help channel. We will place a hold on the account and investigate. Change your password and OTP details as soon as you regain access.

The English version of these terms is the authoritative text. If any translated version conflicts with the English text, the English version takes precedence in all cases.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.